Returns Policy

 

At The Supply Plug, customer satisfaction is important to us. We strive to provide quality products and a positive shopping experience for every customer. If you are not completely satisfied with your purchase, we are here to help. Please review our Returns Policy carefully to understand your rights and responsibilities regarding returns, exchanges, and refunds.

We offer a 30-day return period from the date your order is delivered. To be eligible for a return, items must be unused, unworn, unwashed, and in the same condition in which they were received. Products must be returned in their original packaging, including any tags, accessories, manuals, and other included materials. Items that have been used, damaged after delivery, altered, or returned without original packaging may not qualify for a return or refund.

To initiate a return, customers must contact our support team at Info@thesupplyplugllc.com within the return period. Please include your order number, the item you wish to return, and the reason for the return. Once your request has been reviewed and approved, we will provide detailed instructions regarding the return process.

Certain items may not be eligible for return due to hygiene, health, safety, or product-specific restrictions. These may include opened or used health and beauty products, personal care items, fragrances, air fresheners, gift cards, clearance items, customized products, and any products specifically marked as non-returnable. For health and safety reasons, products that have been opened, used, or tampered with may not qualify for return unless they arrived damaged or defective.

Customers are generally responsible for return shipping costs unless the item received is damaged, defective, incorrect, or the result of an error on our part. We recommend using a trackable shipping service and retaining proof of shipment when returning items, as The Supply Plug cannot be held responsible for packages lost during return transit.

Once a returned item is received and inspected, we will notify you regarding the status of your return request. If approved, any applicable refund will be processed to the original payment method used during purchase. Refund processing times may vary depending on your financial institution, payment provider, or banking service. In most cases, approved refunds are reflected within several business days after processing.

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery. We may request photographs of the product, packaging, and shipping label to assist in evaluating the issue. Once verified, we will work to provide an appropriate solution, which may include a replacement, exchange, store credit, or refund.

Orders may be canceled before they enter processing or shipment. Once an order has been processed or shipped, cancellation may no longer be possible. Customers who wish to cancel an order should contact us immediately after placing their purchase to determine whether cancellation is available.

The Supply Plug reserves the right to refuse returns, exchanges, or refunds that do not meet the requirements outlined in this policy. We also reserve the right to update or modify this Returns Policy at any time without prior notice. Any changes will become effective immediately upon posting on our website.