Refund Policy

 

At The Supply Plug, we are committed to providing quality products and excellent customer service. We understand that there may be situations where a refund is necessary, and we strive to make the refund process as fair, transparent, and straightforward as possible. Please read this Refund Policy carefully to understand the circumstances under which refunds may be issued.

Refunds may be requested for eligible products that are returned in accordance with our Return Policy. To qualify for a refund, items must generally be returned within 30 days of delivery and must be unused, unworn, and in their original condition, including all original packaging, tags, accessories, and included materials. Refund requests that do not meet these requirements may be denied.

Once a returned item is received and inspected, we will notify you regarding the status of your refund request. If your refund is approved, the refund amount will be issued to the original payment method used for the purchase. Depending on your bank, credit card company, or payment provider, it may take several business days for the refunded amount to appear in your account after processing.

If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery at Info@thesupplyplugllc.com. We may request photographs of the item, packaging, and shipping label to verify the issue. Once the claim has been reviewed and approved, we may offer a replacement, exchange, store credit, or full refund depending on the circumstances.

Certain items may not be eligible for refunds. These may include opened or used health and beauty products, personal care items, fragrances, air fresheners, gift cards, clearance items, customized products, promotional items marked as final sale, and any products designated as non-refundable at the time of purchase. For hygiene and safety reasons, products that have been opened or used may not qualify for a refund unless they arrived damaged or defective.

Shipping charges are generally non-refundable unless the refund is being issued due to an error on our part, such as shipping the wrong product or sending a defective item. Return shipping costs are typically the responsibility of the customer unless otherwise stated.

Orders that are canceled before processing or shipment may be eligible for a full refund. However, once an order has entered the fulfillment process or has been shipped, cancellation may no longer be possible. Customers should contact us immediately if they wish to cancel an order.

In certain situations, partial refunds may be granted at our discretion. These situations may include returned items that are not in their original condition, items returned with missing parts or accessories, or products showing signs of use that do not qualify for a full refund.

The Supply Plug reserves the right to refuse refund requests that do not comply with this policy or that appear fraudulent, abusive, or inconsistent with our terms and conditions. We also reserve the right to update, modify, or replace this Refund Policy at any time without prior notice. Any changes will be posted on this page and become effective immediately upon publication.

If you have any questions regarding our Refund Policy or would like assistance with a refund request, please contact us at Info@thesupplyplugllc.com. Our customer support team is dedicated to helping resolve concerns quickly and ensuring a positive shopping experience for every customer.

Thank you for choosing The Supply Plug. We value your trust and appreciate your